Shipping & Delivery Policy

Shipping charges

• Free shipping applies only when specifically stated as part of a promotional campaign, special offer, coupon or other offer on the Website. Otherwise, applicable shipping charges, if any, are displayed at checkout before you complete your order.

Shipping information required

• A complete and accurate postal address, including PIN code, email address and contact number, is essential for processing and delivering your order. Please cross-check your delivery address, PIN code and contact number before completing your order. Poshanful is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Order processing and dispatch

• If the ordered product is in stock, we aim to pack and dispatch the order within 3 working days. If one or more ordered products are temporarily unavailable or require additional time before dispatch, the dispatch may take up to 10 working days from the date the order is placed. We will use reasonable efforts to keep you informed in such circumstances.

Delivery

• Orders are delivered through third-party courier and logistics partners. Delivery schedules may vary depending on the courier partner, delivery location and serviceability. Working days generally exclude Sundays and public holidays.

Delivery delays

• Delivery and transit times are estimates and may be affected by circumstances beyond our reasonable control, including weather conditions, strikes, transportation disruptions, courier delays, public holidays, operational restrictions, natural events, or other unforeseen circumstances. Poshanful will make reasonable efforts to assist with delayed shipments, but cannot guarantee an exact delivery date or time where the delay is caused by a third-party courier or circumstances beyond our control.

Order tracking

• Once your order is dispatched and tracking information becomes available, we share the shipment tracking details through the contact information provided with your order, such as email, SMS, WhatsApp or another available communication channel.

Failed delivery or incorrect address

• Please ensure that someone is available to receive the shipment and that the delivery information provided is correct. If a shipment cannot be delivered because of an incorrect or incomplete address, an unreachable contact number, repeated failed delivery attempts, or refusal to accept an otherwise correctly supplied order, the shipment may be returned to us. Any re-shipping, refund or applicable deduction will be handled in accordance with our Return & Refund Policy, Terms of Service and applicable law.

Serviceability

• Delivery is subject to the serviceability of the destination PIN code by our courier and logistics partners. We may be unable to accept or fulfil an order for a location that is not serviceable. If a prepaid order cannot be fulfilled because the delivery location is not serviceable, the applicable amount paid will be refunded in accordance with our Return & Refund Policy.

Contact us

• For questions regarding shipping, delivery, tracking or an order, please contact Poshanful Foods.
• Email: support@poshanful.com.
• Phone / WhatsApp: +91 8839393977.
• Website: poshanful.com.
• Address: Sector 50, Gurugram, Haryana 122018, India.