Refund & Cancellation Policy

1. Order cancellation

• Before dispatch: You may cancel an order any time before it is dispatched, at no charge. If you have already paid online, the full amount is refunded to your original payment method.
• After dispatch: Once an order has been handed to the courier it can no longer be cancelled. You may instead refuse delivery or raise a return/replacement request where eligible.
• To cancel, contact us as early as possible with your Order ID. We may also cancel an order ourselves (for example, out of stock, address not serviceable, or a pricing error), in which case you receive a full refund.

2. Returns and replacements

As a grocery and food business, we cannot accept change-of-mind returns on opened or perishable items for hygiene and food-safety reasons. However, we will gladly arrange a replacement or refund if, on delivery, your order is:

• Damaged or leaking in transit.
• Defective, spoiled, or past its expiry / best-before date at the time of delivery.
• Incorrect — a wrong item, variant or quantity was delivered.
• Missing items from what you ordered and paid for.

3. Conditions for a return or replacement

• Raise the request within 7 days of delivery for packaged goods, and within 24 hours of delivery for fresh or perishable items.
• For a damaged, wrong or short order, a clear, unedited, continuous unboxing video — showing the sealed outer parcel before it is opened through to revealing the items — greatly speeds up verification and is required for high-value or sealed items.
• The item, its packaging, labels and any free items must be intact and, where applicable, unused and unopened.
• Please retain the product and packaging until your request is resolved; do not discard them.

4. Non-returnable items

For hygiene, safety and quality reasons, the following cannot be returned unless they arrive damaged, defective or incorrect:

• Opened, used or partially consumed food, grocery or personal-care items.
• Perishable goods such as fresh produce, dairy and bakery items, once accepted in good condition.
• Items marked non-returnable on the product page.
• Products damaged due to mishandling or improper storage after delivery.

5. How to raise a request

• Email your Order ID, a short description of the issue and photos/unboxing video to support@poshanful.com
• Or call / WhatsApp us at 8839393977

Our team will review your request, usually within 48 hours, and let you know whether a replacement, refund or pickup will be arranged.

6. Refunds — method and timeline

• Approved refunds are issued to your original payment method for prepaid orders. For Cash on Delivery orders, refunds are made to your bank account or UPI ID, collected from you securely.
• Approved refunds are initiated within 2–3 business days and typically reflect in your account within 5–7 business days, depending on your bank or payment provider.
• Delivery charges are refunded where the return is due to our error (damaged, defective, wrong or missing items). They are not refunded where an order is cancelled after dispatch or refused without a valid reason.
• You will receive a confirmation once your refund has been initiated.

7. Failed or refused deliveries

If a delivery fails because the address was incorrect or incomplete, no one was available to receive it after reasonable attempts, or the parcel was refused without a valid reason, the order may be returned to us. For prepaid orders in such cases, we may deduct actual to-and-fro shipping costs from the refund.

8. Contact us

For any question about cancellations, returns or refunds, contact Nikhil Gupta, Poshanful at support@poshanful.com or 8839393977, or write to us at C103, Ground Floor, Mayfield Garden, Sector 50, Gurgaon, Haryana 122018, India.