Privacy Policy

Last updated: 28 September 2026

Nikhil Gupta, proprietor of Poshanful ("we", "us", "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through poshanful.com, how we use and protect it, who we share it with, and the rights you have. It is published in accordance with the Information Technology Act, 2000 and the rules made thereunder.

1. Information we collect

Identity and contact details — your name, mobile number and email address.
Delivery information — the shipping address(es) you provide, including locality, city, state and pincode.
Order information — the products you buy, order value, order history and support conversations.
Transaction information — a record that a payment succeeded or failed, and the method used. We do NOT collect or store your full card number, CVV, UPI PIN or net-banking credentials.
Technical and usage data — IP address, browser type, device information and pages viewed, collected through cookies and similar technologies.

2. How we use your information

To process, pack, dispatch and deliver your orders, and keep you updated on their status.
To verify your identity and sign you in using a one-time password (OTP).
To handle cancellations, returns, replacements and refunds.
To respond to your enquiries, complaints and support requests.
To send transactional messages (order confirmations, delivery updates, invoices) by email, SMS or WhatsApp.
To detect, prevent and address fraud, abuse and security issues.
To improve our products, website and customer experience.
To comply with our legal, tax and regulatory obligations.

3. Legal basis and consent

We process your information on the basis of your consent (given when you place an order or use the website), to perform our contract with you, to comply with the law, and for legitimate business interests such as securing the website and preventing fraud. You may withdraw consent at any time by contacting us, although this may prevent us from fulfilling pending orders.

4. Cookies and tracking

The website uses cookies and similar technologies to keep your cart and session working, remember preferences, and understand how the website is used. You can control or disable cookies in your browser; some features such as cart and checkout may not work correctly without them.

5. Who we share your information with

We do NOT sell or rent your personal information. We share it only as needed to run our business, with:

Logistics and courier partners — your name, delivery address and phone number, so your order can be delivered.
Payment gateways — to securely process online payments and refunds.
Communication providers — email, SMS and WhatsApp services used to send order-related messages.
Professional advisers and authorities — where required by law, court order, or to protect our rights, property or safety.

6. Data security

We implement reasonable technical and organisational security measures — including HTTPS encryption in transit, access controls and secure hosting — to protect your information against unauthorised access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Data retention

We retain your information for as long as your account is active and as long as needed to provide our services, resolve disputes, and meet legal, accounting and tax obligations. When no longer required, we delete or anonymise it.

8. Your rights

Access the personal information we hold about you and request a copy.
Ask us to correct information that is inaccurate or incomplete.
Request deletion of your account and personal information, subject to legal retention requirements.
Withdraw consent and opt out of promotional (non-transactional) messages at any time.

9. Children's privacy

The website is intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

10. Third-party links

The website may link to third-party sites and services. This policy does not apply to those sites and we are not responsible for their privacy practices. Please review their policies before sharing information.

11. Changes to this policy

We may update this policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. Continued use of the website after changes are posted constitutes acceptance.

12. Grievance officer and contact

Questions, concerns or grievances about this policy or the handling of your personal information may be addressed to:

Nikhil Gupta — Poshanful
Email: support@poshanful.com
Phone / WhatsApp: 8839393977
Address: C103, Ground Floor, Mayfield Garden, Sector 50, Gurgaon, Haryana 122018, India

We aim to acknowledge every grievance within 48 hours and resolve it at the earliest.